Last Updated: October, 20th, 2023
Welcome to Electrum.Solar (“we,” “us,” “our”). We are committed to protecting the privacy of all individuals who interact with our services. This Privacy Policy outlines the collection, use, disclosure, and safeguarding of your personal information when you interact with us via our website, phone, email, or our physical location.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, address, telephone number, email address, and any other information you provide when you contact us, request a service, or make a purchase.
- Technical Information: When you visit our website, we may collect information about your device and interaction with our site. This could include your IP address, browser type, and browsing history.
- Solar System Information: For customers who obtain our products or services, we may collect technical information related to the solar systems installed, such as energy usage data and system performance.
2. How We Use Your Information
- To provide you with products and services you have requested.
- To improve our products, services, and website.
- To communicate with you about your account or transactions with us and send you information or request feedback about features on our site and products or services.
- To provide customer support.
- To conduct research and analysis.
3. Sharing of Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who perform services on our behalf, such as installation or maintenance.
- Partners in our dealer network for the purpose of providing products or services to you.
- Legal authorities or entities, if required by law or if we believe in good faith it is necessary to protect our rights, the safety of the public, or to prevent fraud.
4. Data Security
We implement reasonable security measures to protect against the loss, misuse, and alteration of personal information under our control. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
6. Your Privacy Rights
You may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your personal information. You can exercise these rights by contacting us using the contact information provided below.
7. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. If we make changes to this policy, the updated policy will be posted on our website with a new effective date.
8. Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us at:
Electrum.Solar
(208) 569-2157
343 E 4th N ste #114, Rexburg, Idaho, 83440
info@electrum.solar
Your use of our services constitutes your acceptance of this Privacy Policy and your consent to the practices it describes.